Complaints and returns
1. If, after ownership of the goods has passed to the Buyer, the Buyer finds that the goods have physical or legal defects, the Buyer may:
a) if he is a consumer (within the meaning of Article 22¹ of the Civil Code) or an entrepreneur with consumer rights - submit a complaint to the Seller for non-conformity of the goods with the contract or for the quality guarantee granted,
b) if he is an entrepreneur - submit a complaint to the Seller regarding the quality guarantee.
b) if he is an entrepreneur - submit a complaint to the Seller regarding the quality guarantee.
2. Complaints may be submitted via the complaint form available in the Account user panel, using traditional mail or e-mail.
3. In the event of mechanical damage occurring during delivery or in the event of submitting a complaint to the Seller, the Buyer should send information about this fact by letter and communicate with the Store by phone regarding this matter. The notification should specify the defect that the Buyer believes the goods have and, if possible, document the defect. The Seller will respond to the notification within 14 days of receiving the notification.
4. Transport of goods complained about non-compliance with the contract is carried out at the Seller's expense, via a courier company chosen by him, unless the Seller has informed that the goods will be collected by him or a person authorized by him. ML SYSTEM + sp. z o. o. does not accept shipments sent cash on delivery.
5. When receiving the shipment, the Buyer is obliged to acknowledge its receipt in the presence of the courier with a note that the shipment was delivered undamaged or shows signs of damage, along with a description of the damage.
6. ML SYSTEM + sp. z o. o. is liable for the non-conformity of the goods with the contract towards the Buyer who is a Consumer or an entrepreneur with consumer rights only if it is found within two years from the date of delivery of the goods to the Buyer in accordance with Art. 43c section 1 of the Act of May 30, 2014 on consumer rights.
7. The person responsible for managing the complaint process on behalf of ML SYSTEM + sp. z o. o. is the Customer Service Department.
8. To the extent not regulated in this information, the Regulations of the Online Store and the provision of electronic services by ML SYSTEM+ sp. z o.o. apply. and General Terms and Conditions of Sale of Products
ML SYSTEM+ sp. z o. o.
ML SYSTEM+ sp. z o. o.